The short version: We collect only what we need to serve you, we don't sell your information, and we take your privacy seriously. Read on for the full details.
1. Who We Are
On Deck Media ("we," "us," or "our") is an AI-powered content agency based in Lancaster, Pennsylvania, operating at ondeckmedia.net. We provide short-form video, brand strategy, and social media content services to local businesses and entrepreneurs.
If you have any questions about this policy, reach us at ondeckmedianet@gmail.com.
2. What Information We Collect
We collect information you provide directly to us, including:
- Your name and business name
- Email address and phone number
- Business type and social media handles or website URLs
- Content pain points and goals you describe in forms
- Any other information you voluntarily submit through our contact forms
We also automatically collect certain technical information when you visit our site, including IP address, browser type, referring URLs, and pages visited. This is standard web traffic data used for site performance and security.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and deliver your free content audit
- Create and send your free sample reel
- Communicate with you about our services and proposals
- Send follow-up emails as part of our onboarding process (you can opt out at any time)
- Improve our website and service offerings
- Comply with legal obligations
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. Period.
We may share your information with trusted service providers who assist us in operating our business, including:
- GoHighLevel (GHL) — our CRM and email automation platform
- Formspree — form submission processing
- Hostinger — website hosting
These providers are contractually obligated to keep your information secure and use it only for the purposes we specify. We may also disclose information when required by law or to protect the rights, property, or safety of On Deck Media or others.
5. Email Communications
When you submit a form on our site, you may receive follow-up emails from us about your inquiry. Every email we send includes an unsubscribe link. You can opt out of email communications at any time — this will not affect your ability to receive a response to your inquiry.
6. Cookies and Tracking
Our website uses minimal tracking. We do not use advertising cookies or third-party tracking pixels. Our site may use basic session cookies required for normal website functionality. We do not use Google Analytics or similar broad analytics platforms at this time.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. If you'd like your information removed from our records, contact us at ondeckmedianet@gmail.com and we will delete it within 30 days.
8. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing emails at any time
To exercise any of these rights, email us at ondeckmedianet@gmail.com.
9. Children's Privacy
Our services are intended for business owners and adults. We do not knowingly collect information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: ondeckmedianet@gmail.com
- Website: ondeckmedia.net
- Location: Lancaster, Pennsylvania